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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

1 year ago

Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot

Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...

1 year ago

How to Leverage Chat Feature in Dynamics 365 Customer Service

Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...

1 year ago

{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox

If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...

1 year ago

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...

1 year ago

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...

1 year ago

{How to} Draft emails using Copilot in email editor on Dynamics 365 Customer Service

If you're looking to optimize your email drafting experience within Dynamics 365 Customer Service, you can try using Copilot. Copilot is an AI...

1 year ago

Microsoft Dynamics 365 Field Service: Work Order

This post sheds light on how Microsoft Dynamics 365 Field Service plays a vital role in providing onsite service to customer locations for com...

2 years ago

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

2 years ago

Transforming Your Customer Experience with Dynamics 365 Portal

Providing an exceptional customer experience is now crucial for every business to succeed, given the continuously changing needs of customers....

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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