Passing D365 Customer Service data to Copilot Studio

Passing D365 Customer Service data to Copilot Studio

If you're using Copilot Studio in conjunction with Dynamics 365 Customer Service, then it's essential to understand what's happening in the background. In this article, you'll learn about the nuances of integrating Copilot Studio with Dynamics 365 Customer Service and how you can extract additional data for enhanced insights.

The author of this article shares some important insights into Copilot Studio and emphasizes how a deeper understanding of the same can transform your customer service experience. Specifically, the article highlights how additional data from Dynamics 365 Customer Service can be brought into Copilot Studio for more comprehensive analytics.

So if you're looking to improve your customer service through enhanced data analytics, this article is a great starting point to unleash the full potential of Copilot Studio with Dynamics 365 Customer Service.

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