Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, product pricing is managed through a flexible framework that allows organizations to define how products and services a...
In Dynamics 365 Field Service, inventory management is a critical capability for organizations managing parts, tools, and consumables across m...
Managing field service operations effectively requires the right technician to be assigned to the right job at the right time—and in the right...
In Dynamics 365 Field Service, configuring Start and End Locations for resources is essential for accurate scheduling, travel time estimation,...
Dynamics 365 Field Service is introducing a new feature known as Summarize Records with Copilot, which enables technicians to quickly access a...
Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on th...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
