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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Mastering the Schedule Assistant in Dynamics 365 Field Service

In the dynamic world of field service management, assigning the right technician to the right job at the right time is both a science and an a...

5 months ago

Dynamics 365 Field Service : Use Power Automate cloud flows to automate tasks and enhance Field Service

The field service landscape is evolving fast. Customers demand quicker responses, technicians need seamless access to information, and busines...

5 months ago

Dynamics 365 Field Service : Configure geocoding for a custom table

Dynamics 365 Field Service enables businesses to deliver onsite service to customer locations efficiently. One of the core features that power...

5 months ago

Experience the future of customer service with AI agents

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer In...

8 months ago

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

1 year ago

MB260 :Microsoft Customer Data Platform

In this post, you'll dive into the world of customer data platforms and explore Microsoft's MB260 Customer Data Platform. The focus is on desi...

2 years ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 year ago

Try the new outbound dialing experience in Dynamics 365 Customer Service

The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. The po...

2 years ago

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

2 years ago

Dynamics 365 Data Export Service Deprecation – Data Export Replacement Add-on

Microsoft has recently announced the deprecation of the Data Export Service (DES) in November 2021. While DES was a reliable tool for data exp...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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