Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Enhancing the sales process with Customer Insights - Data in Dynamics 365 empowers organizations to create a more intelligent, data-driven app...
We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...
Conversation Intelligence in Microsoft Dynamics 365 Sales is an AI-powered feature that helps sales teams gain deeper insights from their cust...
Ensuring users can quickly and easily access the features they need is key to adoption and productivity. Dynamics 365 Field Service supports m...
In any Field Service organization, managing parts and inventory efficiently is critical. Sometimes, parts need to be returned to vendors—wheth...
Enabling Technician Time Tracking in Dynamics 365 Field Service allows organizations to accurately capture how field technicians spend t...
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...
If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...
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