Customer experience with Dynamics 365 – 2022 Release Wave 2 Launch

In this video, you'll get an overview of the latest capabilities being released across Dynamics 365 Marketing, Sales, and Customer Insights, as well as Viva Sales in the 2022 Release Wave 2 Launch. With these new capabilities, Dynamics 365 is changing the game when it comes to customer experience by providing businesses with the tools they need to create thoughtful, personalized interactions with customers.

The updates include new features to help teams better understand customer behavior and preferences, such as AI-based recommendations for upselling and cross-selling, and improved segmentation capabilities to create targeted customer journeys. There are also enhancements to sales automation tools, including better integration with LinkedIn Sales Navigator and improved visibility into engagement metrics.

These new capabilities build upon the already powerful features of Dynamics 365, which is helping businesses across the globe create better experiences for their customers and ultimately drive growth and success. Check out the video for a comprehensive overview of what's new.

Link to the video: https://www.youtube.com/watch?v=Bt259-mywFU