Microsoft Dynamics 365 Customer Engagement: Latest updates

Complete Guide to Territory Management in Dynamics 365

“64% of organizations feel they are either ineffective or only somewhat effective at territory design.” Managing sales territories effectively...

Effortless Chat Replies with Dynamics 365 Copilot

Copilot is an AI-powered assistant integrated into the Dynamics 365 Customer Service workspace that helps representatives respond faster and m...

Automatically Categorize Your Data with AIClassify in Dynamics 365 CRM

One of our clients had a significant challenge managing their emails. They spent countless hours reading each email and manually categorizing ...

Discover Powerful New Territory and Record Search capabilities in Dynamics 365

Businesses can be empowered to efficiently visualize Dynamics 365 data on a map with Maplytics. Data visualization makes data analysis and cor...

Empower Healthcare CRMs with Streamlined Dynamics 365 Data & Better Patient Care with Click2Clone

Healthcare organizations are increasingly turning to Microsoft Dynamics 365 CRM to enhance their operational efficiency and patient care capab...

How to Integrate Microsoft SharePoint with Dynamics 365

Integrating Microsoft SharePoint with Dynamics 365 can greatly enhance your team's productivity by keeping vital information easily accessible...

How to choose Right CRM, Dynamics 365 CRM vs. traditional CRM?

  CRM software is used to manage all aspects of a business's interactions with customers, including sales, marketing, and customer servic...

Enhanced Case Experience in D365 Customer Service

In this article, we'll explore the new Enhanced Case Experience in Dynamics 365 Customer Service, as well as the recent introduction of new PC...

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...

Integrate with Dynamics 365

If you're looking to integrate your e-commerce platform, WooCommerce, with Dynamics 365 but are unsure about Woocommerce APIs, a podcast on th...