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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Project Operations – Use the enhanced quote experience

We are announcing the ability to add or edit quote line details directly from a unified grid interface within Dynamics 365 Project Operations....

1 month ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

4 months ago

Dynamics 365 Business Central: Can we undo/cancel Posted Sales (Purchase) Credit Memo?

Hi, Readers.Today I would like to discuss a question I’ve been asked frequently. Can we undo/cancel Posted Sales (Purchase) Credit Memo in Bus...

10 months ago

2024 Wave 1 Release Notes: Microsoft Copilot for Sales

Microsoft has released the highly anticipated 2024 Wave 1 release notes, packed with a plethora of exciting new features. Throughout this rele...

1 year ago

Transform the way work gets done with Microsoft Copilot in Dynamics 365 Business Central

In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than...

1 year ago

How to display Dynamics 365 CRM(Dataverse) images dynamically in Power Virtual Agent

While working on Microsoft Power Virtual Agent, I was wondering if we could show dynamic images on Bot conversation from Dataverse entities. A...

2 years ago

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new ...

2 years ago

CX Reimagined Evolve your CRM Fireside Chat with Ray Wang and Liz Miller from Constellation Research

This post is a fireside chat featuring Ray Wang and Liz Miller from Constellation Research. The discussion is centered around reimagining Cust...

2 years ago

Updates to Field Service & Power Virtual Agents in 2022 Release Wave 2

The 2022 Release Wave 2 for Microsoft Dynamics 365 and Power Platform is here, and it brings new innovations that provide significant capabili...

2 years ago

How to Set Up an Integration with Dynamics 365 Using OAuth

For years, Online Federation (WS-Trust) was the standard authentication method to gain access to Microsoft Dynamics 365, CRM, CDS, CE, and Dat...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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