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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Contact Center – Enable direct transfer of conversations

We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need ...

2 days ago

New Lead Qualification Experience – Dynamics 365 Sales

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we ...

9 months ago

Use Parallel Branching and Batching to Accelerate Performance in Power Automate Flow

During a recent project, we faced a challenging requirement from a client: they needed to upload an Excel sheet containing multiple Opportunit...

10 months ago

Using Focused view in Dynamics 365

Focused view in Dynamics 365 that allows users to view and manage all their records in one place, allowing them to be more productive, as they...

1 year ago

Document Management with Microsoft Teams streamlined with Dynamics 365 CRM Integration!

In every business, effective communication with clients and potential customers, along with real-time access and management of pertinent docum...

1 year ago

Dynamics 365 Field Service - Overview Video

1 year ago

Dataverse Browser V1.1.0.1 is available for Dataverse Plugin Debugging

If you're looking to step up your debugging game, Dataverse Browser V1.1.0.1 is just what you need. Designed with Microsoft Dynamics in mind, ...

2 years ago

5 Ways a CRM System Can Level Up Your Business

You’ve heard all the buzz surrounding CRM systems, but what can a CRM do for your specific organization? Learn the 5 ways a CRM system can lev...

2 years ago

How we can use GPT-4 to continually improve AI models in Dynamics 365 and Power Platform

Across Dynamics 365, Power Platform, and Viva Sales, we've introduced, and will continue delivering, a cascade of AI capabilities to help busi...

2 years ago

Announcing General Availability for Release planner

The Release planner, integrated with Dynamics 365 and Power Platform, has officially become generally available to users. This interactive int...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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