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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Monitor Copilot responses in Dynamics 365 Customer Service

You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions,...

7 months ago

Optimize & Thrive: CRM Integration Essentials

Introduction Success is often synonymous with adaptability and efficiency. Decision makers, executives, and members of the esteemed C-suite kn...

1 year ago

Dynamics 365 F&O : Transfer order processing

Dynamics 365 F&O : Transfer order processing Albert Koblinger Mon, 08/28/2023 - 16:07 Body Dynamics 365 F&O : Transfer o...

1 year ago

Add the Contact Point Preferences control for Dynamics 365 Marketing to Contact forms

Contact point consent is the new way to manage consent in Dynamics 365 real-time marketing. This post shows you how to add the contact point ...

1 year ago

Choices: Spreadsheet or CSV into Dynamics 365 JSON

Extending the previous post ‘Convert a spreadsheet or CSV file into a Marketing List in Dynamics 365 - Strings’ to populate Choice (Option Se...

1 year ago

Two way communication between CRM and Azure Service bus

If you're interested in Azure service bus integration with CRM, this post offers valuable insights into two-way communication. This post is a ...

1 year ago

Dynamics 365 Business Central: How to use “Allow Posting From” and “Allow Posting To” in General Journal Templates – The third way to specify posting periods

Hi, Readers.Today I would like to talk about how to use “Allow Posting From” and “Allow Posting To” in General Journal...

2 years ago

Transforming customer experiences with connected sales and marketing

Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these...

2 years ago

[Model-driven apps – In-App notifications] Only System Administrators can view notifications, What about the other users ?

In-app notifications for model-driven apps is a feature that has historically been highly requested by the Dynamics 365 community for the past...

2 years ago

RetrieveDependenciesForUninstall payload sample to test

If you're struggling with how to properly execute a WEB API function in browser address bar to get JSON results, this post might help. The Ret...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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