Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
In this current series on Dynamics 365 Contact Centre, we have explored everything from Contact Centre licensing, deployment methods, the...
Hi, Readers.Dynamics 365 Business Central 2025 wave 1 (BC26) is generally available. More details: General Available: Dynamics 365 Busine...
Are you curious about the different types of user accounts and identities that exist within the Power Platform and Dynamics CRM ecosystems? Lo...
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...
Hi, Readers.In Business Central, internal administrators are the system administrators, IT professionals, or superusers of the customer’...
Dynamics 365 allows us to develop vertical solutions using industry accelerators. Accelerators are the extensions for the Microsoft Power Plat...
You asked for it and we're delivering: With 2023 release wave 1, Microsoft Dynamics 365 Business Central will expand the non-deductible value-...
Microsoft aims to make mixed reality accessible and intuitive for frontline workers everywhere. With Dynamics 365 Guides, deskless workers use...
Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]
In this article, I want to focus on two upcoming integrations with Dynamics 365 for Marketing: Teams and Power Automate. These features are no...
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