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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Omnichannel for Customer Service – The Importance of Wrap up

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

6 months ago

How to Enable Copilot for Model-Driven apps feature in Dynamics 365 CE Environment?

Copilot for model-driven apps in Power Apps is a next-generation AI assistant for app users to get insights about the data in their apps throu...

1 year ago

Accelerating Success: AlphaBOLD’s Automation Solutions Drive Green Project Technologies

AlphaBOLD's automation solutions have been instrumental in driving the success of Green Project Technologies, a leading carbon accounting comp...

1 year ago

Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation

Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empoweri...

1 year ago

Use a Power Automate Flow to Send Data to Dynamics 365

Working with multiple vendors or applications that need to communicate with your Dynamics 365 organization can be a challenge. F...

1 year ago

Dynamics 365 – Adding products issue

This might be the dumbest blog in a while, but I am adding it in case others have problems with the same issue. Recently I needed to add new p...

1 year ago

CRM IS BROKEN! Let’s fix it together.

Author JC Quintana I know where your mind went when you read the acronym “CRM”! Your noggin retrieved the name of the software, tool, or techn...

2 years ago

How to create an Application user in Dynamics 365 CE Online?

You can create an unlicensed application user in your environment. This application user will be given access to your environment’s data...

2 years ago

Dynamics 365 CRM [Dataverse] – How to cancel the merge cascade for a given relationship ?

In the previous blog, we saw the possibility to force the merge of two accounts if the subordinate account is attached to an active offer. Tod...

3 years ago

Enrich your B2B accounts with email and meeting data for better engagement

Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the sta...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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