Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Customer Service – Tag email templates with line-of-business

We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in D...

Dynamics 365 Customer Insights – Journeys – Automate scalable journey creation with the journey API

We are announcing the ability to automate journey creation by using templates, existing segments, and messages in Dynamics 365 Customer Insigh...

Synchronize service rep availability across platforms with presence APIs 

In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...

Testing the New MCP Server for Dynamics 365 AL Code: Asking Microsoft Learn

Curious how helpful Microsoft’s new MCP Server really is for AL developers? I decided to run a practical test, using 10 AL-focused questions (...

Dynamics 365 Business Central: How to bulk import big/large text (length exceeds 250 and 2048) from external files via AL

Hi, Readers.Today I’d like to talk about a question I’ve been asked recently, how to bulk import big/large text (length exceeds 25...

AI-powered sales journeys: Personalization at scale for exceptional customer experiences

Personalizing customer journeys requires a more proactive approach assisted with AI. The post AI-powered sales journeys: Personalization at s...

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  

Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. The post ...

How long does it take to implement a CRM system? Avoid these blockers!

If you're considering implementing a CRM solution, you may be wondering how long it takes to get the system up and running. The answer, accord...

What is Dynamics 365 For Marketing?

This is a comprehensive marketing option. It allows you to create customer journeys using various channels, manage events and gain valuable in...

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...