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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Perform Age calculation using Formula Columns in Dataverse / Dynamics 365

Below we have created a new field of Data Type Formula and Formula Data Type as Whole Number Specify the following formula. RoundDown(DateDiff...

4 months ago

Customer Lockbox in Power Platform and Dynamics 365

Were you aware that administrators can create lockbox policies in the Power Platform admin center, enabling the restriction of data access for...

11 months ago

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...

1 year ago

F&O 💙 Power Platform – Where’s my Dataverse DEV?

In a previous post, I gave an introduction to dual-write, one part of the Power Platform integration with F&O. Dual-write provides an OOB ...

1 year ago

D365 CS: Spice up your case forms with new controls! | Part 2

In this article, the author delves deeper into the new PCF (PowerApps Component Framework) controls available for Dynamics 365 Customer Servic...

1 year ago

Power Apps & Dynamics 365: How to Opt-In for Early Access Features

Here is how to opt-in for early access features in the Dynamics 365 and Power Platform release plans. In just 5 simple steps, you can test dri...

1 year ago

How to select the right CRM for your small business?

As a small business owner, you will likely be faced with the challenge of managing a growing customer base and… The post How to select t...

1 year ago

Considerations when deploying Customer Voice in the Enterprise

In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...

3 years ago

Content personalization in Dynamics 365 Marketing real-time

Personalizing emails to your contacts can make a difference. Personalization in Dynamics 365 Marketing Outbound is done with field expressions...

2 years ago

Autonumber field values in case of exception in Dynamics 365 / CRM

Recently in one of our projects, where we were using the auto number attribute (with sequential numbers), we realized that it gets incremented...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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