Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...
We are announcing the ability to prevent duplicate emails to shared email addresses in Dynamics 365 Commerce. This feature will reach general ...
In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with...
On July 16, 2024, Microsoft published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a...
The integration of Azure DevOps with Dynamics 365 offers numerous benefits for organization. First and foremost, it enables organization to ha...
There are some additional features added to the Timeline view in the recent 2023 release wave 1 plan, like Display Layout, Copy to Clipboard c...
Hello everyone and welcome to my blog. In today’s blog, I will discuss about an interesting feature related to Dynamics 365 Apps/ Model ...
Microsoft Viva Sales is a seller experience application that uses Outlook (and Teams) to automatically capture, access, and register data into...
In this video, you'll learn how to unify your sales and marketing efforts in CRM with the help of ClickDimensions, a popular marketing automat...
Dynamics 365 Sales enables salespeople\salesteam to build strong relationships with their customers take actions based on insights and close s...
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