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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Contact Center – Use data masking to protect customer data

We are announcing the ability to opt-in to protect your customers’ sensitive data by enabling your customer service representatives to h...

2 months ago

Dynamics 365 Contact Center – Understand outcomes of proactive engagements

We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...

2 months ago

Dynamics 365 Sales – Sales Qualification Agent is now fully autonomous

We are announcing that the Sales Qualification Agent for Dynamics 365 Sales is now fully autonomous. This updated feature is currently being r...

4 months ago

8 top benefits of a CRM system (and what to look out for)

If your business is struggling to keep up with customer relationship management, it may be time to consider implementing a CRM system. This ar...

1 year ago

Empower agents to draft case-based knowledge articles with Copilot

With Copilot, agents can seamlessly generate knowledge articles based on the data from their cases. This includes case descriptions, email exc...

1 year ago

Copilot for Dynamics 365: Secure & Responsible AI | Architecture Overview

Copilot for Dynamics 365: Secure & Responsible AI | Architecture Overview

This video provides an overview of how Copilot architecture works and how it contributes to responsible AI principles in Dynamics 365 and Powe...

1 year ago

Industry-Specific CRM Solutions: Tailoring CRM to Your Sector

Introduction Customer Relationship Management (CRM) is more than just a software addition to your business arsenal; it’s the core ofR...

2 years ago

Dynamics 365 Implementation Portal now available

We are excited to announce the launch of the Dynamics 365 Implementation Portal. The implementation portal is a self-serve tool that helps Dyn...

2 years ago

Run Webhook Smart Button in Ribbon Workbench | XrmToolBox

Here's how you can call an HTTP Webhook from Ribbon button in Dynamics 365 CRM!

2 years ago

Dynamics 365 CRM / Dataverse | Microsoft AppSource Preferred Addons : Start your Free Trial Today!

Dynamics 365 CRM / Dataverse | Microsoft AppSource Preferred Addons : Start your Free Trial Today!

2 years ago

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