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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre

Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...

2 months ago

Visualizing Data Models with Copilot in an ERD View

Exploring the capabilities of Copilot Studio within Microsoft Dynamics and Power Platform opens up new avenues for enhancing business applicat...

12 months ago

2024 Release Wave 2 Teaser for Dynamics 365 and Power Platform

1 year ago

AI summarization in Dynamics 365 synthesizes and simplifies complex data

As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsof...

1 year ago

Business Central 2023 wave 2 (BC23.4): Transfer environments between Microsoft Entra tenants (formerly Azure Active Directory tenant)

Hi, Readers.Last week update 23.4 for Microsoft Dynamics 365 Business Central 2023 release wave 2 was released. More details: Cumulative Updat...

1 year ago

Non-deductible VAT coming to Dynamics 365 Business Central worldwide

You asked for it and we're delivering: With 2023 release wave 1, Microsoft Dynamics 365 Business Central will expand the non-deductible value-...

2 years ago

Optimize Dynamics 365 Sales product usage with new reports!

Data is one of the key resources to making informed, contextual decisions. The post Optimize Dynamics 365 Sales product usage with new reports...

2 years ago

Send Email on behalf of another user inside Dynamics 365 model driven app

In Dynamics 365, You can use Timeline control or Activities area to create Emails, Phone calls etc. from within Dynamics 365. While creating a...

2 years ago

Company and Security Concept in Dynamics 365 FO & Dataverse

In this post, we will learn how security boundaries and ownership concepts work in Dataverse and Dynamics 365 FO especially when Dual-write an...

2 years ago

Upcoming M365 Integrations with Dynamics 365 for Marketing

In this article, I want to focus on two upcoming integrations with Dynamics 365 for Marketing: Teams and Power Automate. These features are no...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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