Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Customer Insights – Journeys – Set up and manage an event waitlist

We are announcing the ability to enable waitlist registrations in Dynamics 365 Customer Insights – Journeys, to ensure that spots are filled w...

We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Agent Experience

Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...

Migrate from Customer Service Hub to Customer Service workspace  

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

Integrating AI into CRM: Key Features to Look for in a Modern Solution

Did you know that businesses integrating AI in CRM (customer relationship management) see a 50% boost in lead conversions and more than 70% in...

Embracing Xrm.Page Deprecations and Harnessing formContext

Facebook Twitter Youtube Linkedin Introduction Microsoft Dynamics 365 is a powerful tool that allows businesses to streamline their processes ...

Career advice I wish I knew when starting my career: Insights from a Senior Director & People Manager

In this post, Michelle Mancini, a Senior Director and People Manager at Avanade, shares valuable career advice for Dynamics 365 or Power Platf...

5 benefits of becoming a Dynamics 365 dev?

5 benefits of becoming a Dynamics 365 dev? I often try to persuade .NET devs to the dark side: Power Platform and Dynamics 365! They look at m...

Prevent submission of a non-business email address in Dynamics 365 Marketing forms

How to prevent a Dynamics 365 Marketing form with a non-business email address such as gmail.com or yahoo.com. Perfect for B2B customer and u...

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...