Microsoft Dynamics 365 Customer Engagement: Latest updates

Unlock the power of record routing with real-time analytics

Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...

{How to} New feature mprove usability and performance of the schedule board on Dynamics 365 Field Service

Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...

Migrate Dynamics Dynamics CRM 365 On-Premise to CRM 365 Online

Calender check in CRM

This post discusses the topic of calendar check in CRM. Although there is no description of the post, we can assume that it provides insight i...

Automate Customer Voice Survey Invitations | Canvas Power Apps

Streamlining the customer feedback process is essential for any business seeking to keep its customers satisfied. In a previous blog post, we ...

Eliminate Dynamics 365 CRM Duplicates with Master Record Selection and Fuzzy Merging Logic to boost sales productivity!

Accurate data is the lifeblood of any successful CRM system and sales process. But let’s face it, duplicate records are a persistent pro...

Run Webhook Smart Button in Ribbon Workbench | XrmToolBox

Here's how you can call an HTTP Webhook from Ribbon button in Dynamics 365 CRM!

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...