Microsoft Dynamics 365 Customer Engagement: Latest updates

Unlock the power of record routing with real-time analytics

Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...

Customizing Business Process Flows: Stage Validation Using JavaScript (Dynamics 365 / Dataverse)

Business Process Flows (BPF) in Dynamics 365 offer a structured way to guide users through a defined process. However, there are scenarios whe...

Migrate Dynamics Dynamics CRM 365 On-Premise to CRM 365 Online

Automate Customer Voice Survey Invitations | Canvas Power Apps

Streamlining the customer feedback process is essential for any business seeking to keep its customers satisfied. In a previous blog post, we ...

Azure DevOps Integration with Dynamics 365

The integration of Azure DevOps with Dynamics 365 offers numerous benefits for organization. First and foremost, it enables organization to ha...

CRM Automation: Features, Benefits, and Top Solutions

Introduction:  In today’s fast-paced business landscape, efficient customer relationship management (CRM) is crucial for success. With t...

10 Things to Avoid when Hiring for Dynamics 365 Implementation

10 Things to Avoid when Hiring for Dynamics 365 Implementation Maulik Shah Thu, 04/20/2023 - 13:16 Body We have talked e...

Run Webhook Smart Button in Ribbon Workbench | XrmToolBox

Here's how you can call an HTTP Webhook from Ribbon button in Dynamics 365 CRM!

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...