Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
In Dynamics 365, attribute maps define how data flows from one record to another when creating related records. For example, when creating a C...
We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
This podcast episode takes listeners on a journey through the fascinating life and career of Kim Dallefeld, a newly-minted Microsoft MVP. Thro...
Introduction: What is CRM? In today’s business world, Customer Relationship Management (CRM) software is not just a tool but a… Th...
Imagine a bustling electronics store named “TechHaven.” It is a small, family-owned business in the heart of the city. The store o...
There are many benefits to syncing on-premises databases to Dynamics 365 Online, including: Single Centralized Location for Data Knowin...
Introduction: There was a requirement to filter records in a subgrid through code without creating a separate View for a record in Dynamics CR...
The modern business world is constantly evolving with a great deal of focus on efficient project management. Regardless of size… The pos...
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