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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Copilot assistance for filling forms is now in all model-driven apps

Great news for users of Power Apps and Dynamics 365 model-driven apps! Copilot assistance for form filling is now available in all model-drive...

8 months ago

Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories

In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers' expectations and staying relevant...

9 months ago

Creating Custom Email Subject in Dynamics 365 Business Central using AL Code

Microsoft Dynamics 365 Business Central is a powerful Enterprise Resource Planning (ERP) solution that offers a wide range of customization op...

1 year ago

Business Central 2023 wave 2 (BC23): Ability to define fields in page customizations (Add new fields in Page Customization Object)

Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available. Learn more: Link. I will contin...

1 year ago

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field. The post AI at your service with Copilot in Microso...

1 year ago

Auto-assign leads to sellers using assignment rules in Dynamics 365 CRM!!

1 year ago

Business Central 2023 wave 1 (BC22) new features: Easier to create opening balances for item tracked inventory (Item Tracking Fields on Item Journals and Warehouse Physical Inventory Journal)

Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 1 (BC22) is available. Learn more: Link. I will contin...

1 year ago

Business Central 2023 wave 1 (BC22) new features: Use Power Automate to post adaptive card or link to Business Central record (Get url & Get adaptive card action)

Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 1 (BC22) is available. Learn more: Link. I will contin...

1 year ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

1 year ago

Skill-based routing and one-stop user management help you keep up with customer service demands

Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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