Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Suppose we want to add the Lead Type (a custom choice field) to the Marketing Form’s form / form settings (RTM). Open the Form table for custo...
Predict and manage support needs with forecasting in Dynamics 365 Customer Service Forecast reports offer a structured way to predict su...
Recently when I had a client requirement for implementing segmentation within outbound marketing, I referred to our previous blog and started ...
Location intelligence stands for the insights gained from visualizing and analyzing geospatial or geography-specific data. These insights when...
Are you struggling to get the most value out of your CRM? Or are you wondering what a CRM could do for your business? This article will outlin...
Feature Introduction & Solution Development Using OAuth 2.0 to connect Business Central APIs and Web Services in Power Automate – OAuth in...
The clock strikes 6 am and the alarm hits off loudly. Drowsily, Kelly shuts the alarm off before it disturbs his spouse’s sleep and wakes up t...
In this episode of The MVP Show, Uday Adhikari shares his journey from Nepal to the USA, his involvement in Microsoft Dynamics 365, and his pa...
Email templates have long been a part of Dynamics 365, but Microsoft have now released a new, modern email editor experience to make the desig...
REDMOND, Wash. — June 16, 2022 — On Thursday, Microsoft Corp. announced Microsoft Viva Sales, a new seller experience application. Viva Sales ...
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