Microsoft Dynamics 365 Customer Engagement: Latest updates

Migrate from Customer Service Hub to Customer Service workspace  

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

Dynamics 365 Business Central: Set up default ship-to addresses

Hi, Readers.Today I would like to talk about how to how to set up default ship-to addresses in Business Central.A shipping address is the loca...

Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting

In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever. The post Leveraging Copilot in Dynamics ...

Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations 

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as...

Accelerating Success: Harnessing the Synergy of Microsoft Dynamics 365 CRM and Offshore Development

  Businesses today are prioritizing consistency and transparency across channels to deliver seamless customer experiences. They are lever...

How To Design Data Entity For Dual-write in Dynamics 365 Finance & Operations

Testing The Waters Is Better Than Drowning in the Pool! isn't it so? 🏊 Long story short, there are two sets of Data entities in Dynamics 365 ...

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...

Data import is not working in Dynamics CE Environment Online

Recently, I started importing an XML file in Dynamics CE Online environment using Out of the box IMPORT DATA, and found that the imported file...

Benedikt Bergmann on The MVP Show

In this episode of The MVP Show, the host delves into the life, career and interests of Benedikt Bergmann, a CRM Consultant hailing from Germa...

Episode 25 - Heather Newman

In episode 25 of the Microsoft Spotlight podcast, the hosts dive deep into the career path of Heather Newman, the Principal PM Manager for Dyn...