Microsoft Dynamics 365 Customer Engagement: Latest updates

What is coming in 2025 Wave 2: Dynamics 365 Customer Service

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...

Dynamics 365 Field Service :Enable technician time tracking

 Enabling Technician Time Tracking in Dynamics 365 Field Service allows organizations to accurately capture how field technicians spend t...

Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

Dynamics 365 Contact Center – Audio Files in IVR

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...

Is Microsoft Dynamics CRM Affordable for Small Nonprofits?

Satish Reddy By Satish Reddy | Reading time 6 mins When considering a CRM solution, affordability is often a primary concern for small no...

Duplicate Data Management in Dynamics 365 CRM – OOB Duplicate Detection vs Inogic’s Data DeDuplication App!

Duplicate data is an inherent aspect of any database operation. It is crucial to take steps to prevent the creation of duplicate records, prom...

Techno-Functional Consulting for Microsoft Dynamics 365 CRM and Power Platform by Inogic

For 15+ years, Inogic has been assisting clients with its Dynamics 365 professional services to get the most from their CRM investments to dev...

Check Metadata of your Dynamics 365 instance in the browser | [Quick Tip]

Here's how you can check the metadata of the Dynamics 365 CRM environment on your browser

D365 Customer Service: Swarming using Teams(preview)

If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...

Integrating Dynamics 365 with SharePoint

Looking to cut down on database costs while also improving document management and collaboration for your Microsoft Dynamics 365 system? Integ...