Microsoft Dynamics 365 & Power Platform Posts
The power of proactive engagement in Dynamics 365 Contact Center
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
First Look at Microsoft Fabric Chargeback Reporting | Install, Refresh & Report Tour
Introducing the Customer Intent Agent in Dynamics 365 – Part 2
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...
Using SQL Aggregate Functions | MIN, MAX, AVG & SUM | SQL For Beginners | Ep 13
5 Tips for Smart Data Handling in Power Pages
Effective data handling is critical in Power Pages, ensuring secure, reliable, and user-friendly experiences across customer portals, registra...
AI Meets WhatsApp in Dynamics 365
Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guess...
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