AI Meets WhatsApp in Dynamics 365

Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guessed emotional tone. Now? A chat pops up. The sentiment is already analyzed. The entire chat + CRM record is summarized. A rephrased, polished reply is suggested. All within seconds. Boom. She’s 10x faster, and… Read More »

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