Microsoft Dynamics 365 & Power Platform Articles

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The power of proactive engagement in Dynamics 365 Contact Center

Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...

Microsoft Dynamics 365 Blog 1 year ago 47

Article

Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...

Dynamics 365 Talk – D365 "Taylored" to you! 1 year ago 73

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Effective data handling is critical in Power Pages, ensuring secure, reliable, and user-friendly experiences across customer portals, registra...

Invent CRM 1 year ago 17

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Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guess...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 year ago 39

Article

Your password isn’t protecting you. At least not in the way you think. Not anymore. We’ve built a whole mythology around passwords — how lon...

Luise Freese: Consultant & MVP 1 year ago 18

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In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...

Power Platform , D365 CE & Cloud 1 year ago 118

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After July 1, 2025, any sharing links generated with one-time passcodes (OTP) will stop working. Only links based on Entra ID B2B Collaboratio...

Office 365 for IT Pros 1 year ago 42

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Microsoft Power Platform and Dynamics 365 offer a spectrum of development approaches—pro-code, low-code, and no-code—catering to a wide range ...

Arun Vinoth @ Dynamics 1 year ago 98

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In Dynamics 365 Field Service, incidents represent predefined sets of work that technicians perform during service visits—like repairing an ai...

Power Platform , D365 CE & Cloud 1 year ago 72

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In today's fast-paced business world, speed and simplicity are key—especially when managing service operations. With the integration of Micros...

Power Platform , D365 CE & Cloud 1 year ago 76

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