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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Contact Center now available in GCC

We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advan...

3 months ago

Introducing the Customer Intent Agent In Dynamics 365 – Part 1

You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 ...

6 months ago

Forecasting case and conversation volumes in Dynamics 365 Contact Center

Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...

7 months ago

{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service

Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...

1 year ago

Turn on failed or You need a Microsoft Dynamics 365 license to continue error while trying to Activate a Workflow – Dynamics 365 / Dataverse

If you're encountering the "Turn on failed" or "You need a Microsoft Dynamics 365 license to continue" error while trying to activate a workfl...

1 year ago

Targeting Lead Audiences Using Microsoft Dynamics 365 Marketing

Learn how to effectively target lead audiences using Microsoft Dynamics 365 Marketing in this informative video. The speaker dives into the fe...

2 years ago

Recap of Dynamics 365 CRM Apps Webinar Marathon – Make your return-to-work experience more productive!

Many thanks to our thought leader partners and participants who have contributed to make our Dynamics 365 CRM Apps Webinar Marathon – Boost Pr...

3 years ago

Sharing of Dynamics Records through search in Microsoft Teams

In today's business landscape, collaboration across teams and departments is key to success. With Microsoft Dynamics 365 and Microsoft Teams, ...

3 years ago

5 Benefits of Microsoft Dynamics 365 Customer Service

Organizations can’t ignore their customers in a customer-dominant age, where customers decide the fate of a business through their revie...

3 years ago

RETRIEVE RECORDS USING ALTERNATE KEYS IN DYNAMICS 365 SDK

If you are working with Dynamics 365 SDK and do not have the GUID of the record, there is an alternative method to retrieve it using its alter...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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