Dynamics 365 Contact Center – Voice Upgrade Date
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...
Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...
Introduction Microsoft Dynamics 365 Business Central and Power BI together can completely alter how modern businesses operate. Therefore, in t...
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...
Email sync between Outlook and Power Apps or Dynamics 365 is an integration that allows users to copy Outlook items like emails, appointments,...
Dynamics 365 Business Central, an ERP solution packed with features, includes one particularly powerful function that can revolutionize your w...
Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...
Due to the massive increase in mobile usage worldwide, businesses from all industries are developing websites and mobile apps that are ...
Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...
If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...