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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Contact Center – Voice Upgrade Date

Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...

1 month ago

Industry Use Cases: Power BI and Dynamics 365 Business Central integration

Introduction Microsoft Dynamics 365 Business Central and Power BI together can completely alter how modern businesses operate. Therefore, in t...

1 month ago

Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams

Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...

2 months ago

Email sync between Outlook and Power Apps / Dynamics 365 – Reference sheet

Email sync between Outlook and Power Apps or Dynamics 365 is an integration that allows users to copy Outlook items like emails, appointments,...

5 months ago

Dynamics 365 Business Central: Item Variant Block Functionality

Dynamics 365 Business Central, an ERP solution packed with features, includes one particularly powerful function that can revolutionize your w...

6 months ago

Why Dynamics 365 Customer Service is a Game-Changer for Small Businesses

Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...

11 months ago

Microsoft Playbooks alternative for Creating Scalable Sales Processes within Dynamics 365 CRM!

1 year ago

Get Tailored Notifications and Alerts on Mobiles and Tablets in your Dynamics 365 for Phones App!

Due to the massive increase in mobile usage worldwide, businesses from all industries are developing websites and mobile apps that are ...

1 year ago

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

2 years ago

D365 Customer Service: Swarming using Teams(preview)

If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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