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Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

What is the Connector for Salesforce in Dynamics 365 Contact Center?

Microsoft Dynamics 365 CRM is fast becoming the backbone of modern contact center systems—especially with the launch of Dynamics 365 Contact C...

1 year ago

We are announcing the ability to enable your site’s visitors to review their previously closed conversations in Dynamics 365 Contact Cen...

10 months ago

We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach genera...

10 months ago

We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need ...

1 year ago

We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for l...

4 months ago

We are launching the manage routing rules in bulk feature for Dynamics 365 Contact Center. This feature grants administrators the ability to c...

1 year ago

We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

4 months ago

We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availa...

9 months ago

We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conve...

1 year ago

We are announcing the ability to use enhanced customer-first direct callbacks in Dynamics 365 Contact Center. This feature will reach general ...

1 month ago