Dynamics 365 Contact Center

Use OptionSet Wrapper component to show color-coded options on the form – Model-driven apps/ Dynamics 365

We can make use of the OptionSet Wrapper component to show color-coded options on the form for the choices or option set fields. Below we have...

Optimize Dynamics 365 Storage with Attach2Dynamics Bulk Migration Tool

Business Central 2024 wave 2 (BC25): Use Copilot prompt actions on Document, Card and ListPlus pages

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

Microsoft 365 admin center: Business Chat usage in Microsoft 365 Copilot usage report

The Microsoft 365 admin center is set to roll out an update to the Microsoft 365 Copilot usage report, which will track total usage of Busines...

Business Rules in Bulk Edit and Import (Dataverse / Dynamics 365)

Let us see an example of a Business Rule with scope as Table (Entity) triggering on Bulk Edit as well as Data Import. Below is our Business Ru...

{Do you know} Filter Copilot content based on table attributes in Dynamics 365 Customer Service

If you're looking to optimize your use of Dynamics 365 Customer Service, consider leveraging Filter Copilot to automatically filter content ba...

JavaScript for fields in Business Process Flow (few key points)– Dataverse / Dynamics 365

Suppose we have the following fields in the form as well as in the business process flow stage for the lead. And let us apply the below JavaSc...

How Insurers Can Modernize the Service Experience

Business Central 2024 wave 2 (BC25): Use multiple VAT/TAX numbers for a customer (Alternative Customer VAT Registration)

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

Business Central 2024 wave 2 (BC25): New && filter syntax in the SetFilter() method

Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...