Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
Quality evaluation now supports on-demand evaluations for case-like custom entities in public preview. Organizations can extend evaluation capabilities beyond the standard case entity to supported custom Dataverse entities that follow a case-like service workflow. This enables teams to evaluate additional business records using the quality evaluation framework, while giving admins flexibility to configure evaluation entry points for their custom scenarios. Product Release phase Preview Release date January CY2027Preview date: October CY2026 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-10-06 22:56:31Z Roadmap ID 571301 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=571301
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