Dynamics 365 Contact Center

{Do you know} Optimize email content based on customer behavior across devices on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Optimize email content based on customer behavior across devices on Dynamics 365 Custo...

Dynamics 365 Business Central: How to convert Text to Hexadecimal in AL

Hi, Readers.Today I would like to talk about how to convert Text to Hexadecimal in AL.The hexadecimal number system is a type of number system...

Microsoft 365 admin center: Improved view of service health issue details

The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...

Deep dive: Digital Contact Center Platform

Microsoft 365 admin center: Usage reports – Overview page redesign

The Microsoft 365 admin center has undergone a redesign of its Usage report Overview page to enhance navigation and provide more meaningful us...

Microsoft 365 admin center: Integrated Apps in M365 admin center for managing apps across M365 suite products

Microsoft has officially introduced Integrated Apps in the Microsoft 365 admin center. This functionality enables administrators to manage app...

Confirmation Dialog when syncing Marketing Lists

You can synchronize Marketing Lists using the Spotler Connector from Dynamics 365 to Spotler. You do this by clicking on the Sync to Spotler b...

Microsoft 365 admin center: User admin and License admin roles enabled to manage self-service license requests

Microsoft is expanding the role of User and License administrators to handle self-service license requests in the Microsoft 365 admin center s...

Microsoft 365 admin center: Usage reports – Integrated apps and Copilot extensions

If you're a Microsoft 365 admin, you'll be pleased to know that the usage reports for integrated apps and Copilot extensions will receive some...

Business Central 2024 wave 2 (BC25): Get external notifications when job queue entries fail (Set up new Job Queue notifications)

Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...