Dynamics 365 Contact Center

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Announcing the retirement of ‘Office 365 Security and Compliance Center’ (protection.office.com)

Microsoft has announced the final step in retiring the 'Office 365 Security and Compliance Center' (protection.office.com) and completing its ...

M365 Admin 3 years ago 20

Article

In a recent interview, I was asked about debugging plugins in Dynamics CRM. The interviewer specifically wanted to know my approach to plugin ...

Power Platform , D365 CE & Cloud 1 year ago 218

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As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happ...

Dynamics 365 Talk – D365 "Taylored" to you! 6 months ago 25

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The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) 2 years ago 46

Article

In this post, you'll learn about the new management tools for Enhanced Teams Apps, which are being moved to Integrated Apps on the Microsoft 3...

M365 Admin 3 years ago 5

Article

The Microsoft 365 Admin center is introducing new usage and engagement analytics for admins. To access these analytics, navigate to the "Searc...

M365 Admin 2 years ago 5

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In Microsoft Dynamics 365 CRM, plugins are like little helpers that extend the system’s capabilities. They can do things like saving data or u...

Tech Masala 2 years ago 60

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The new SharePoint Brand Center is set to revolutionize the way global administrators manage brand assets across sites and pages. With rollout...

M365 Admin 2 years ago 26

Article

Hi, Readers.Today I would like to talk about how to copy Comments from Customer to Sales Document. As you might know, you can add extra inform...

Dynamics 365 Lab 2 years ago 38

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Microsoft announced their plan to charge for unlicensed OneDrive for Business accounts in July. Now we have an unlicensed OneDrive accounts re...

Office 365 for IT Pros 1 year ago 42

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