Dynamics 365 Contact Center

The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available

Hi, Readers.The public preview environment for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available now. You can create it in...

{How to} Use overflow for lengthy wait times for work items dynamics 365 customer service

Hello Everyone,Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service. L...

Dynamics 365 Business Central: How to add custom tables to Search in company data

Hi, Readers.Today I would like to briefly share what I learned from Business Central Forum yesterday, how to add custom tables to Search in co...

Microsoft 365 admin center: Integrated Apps in M365 admin center for managing apps across M365 suite products

Microsoft has officially introduced Integrated Apps in the Microsoft 365 admin center. This functionality enables administrators to manage app...

Microsoft Viva: Viva Glint – Viva Glint admin role in Microsoft 365 admin center

The Microsoft Viva suite offers a range of features to enhance workplace productivity, and the Viva Glint admin role is no exception. With its...

The Devices > Policies page in the Microsoft 365 admin center is retiring

Microsoft is retiring the Devices > Policies page in the Microsoft 365 admin center for managing device policies. However, existing device pro...

Airwallex API Integration In Dynamics 365 Web Resources via Power Automate

Requirement : To obtain data and display it in the Model Driven App, add a button to access an external API. For this blog, we use Airwallex A...

Manage Azure Stack HCI clusters using Windows Admin Center in Azure

Dynamics 365 Business Central: Can we change the default sorting/line ordering of standard reports

Hi, Readers.Today I would like to briefly discuss a question I was asked a while ago, can we change the default line sorting/ordering of stand...

{Do you know} Understand customer inflows and exits at every journeys step on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...