Dynamics 365 Contact Center

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Cumulative Update Summary for Microsoft Dynamics 365 Business Central（September, 2024）

Cumulative Update (September, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25 public preview: The public preview for D...

Dynamics 365 Lab 1 year ago 55

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Hi, Readers.Today I would like to talk about a simple topic, how to delete Incoming Document Records from Posted Documents in Dynamics 365 Bus...

Dynamics 365 Lab 2 years ago 83

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In this current series on Dynamics 365 Contact Centre, we have explored everything from Contact Centre licensing, deployment methods, the...

D365Ni 1 year ago 19

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Hi, Readers.Today I would like to briefly share a question I saw yesterday in the Dynamics 365 Community, Page – Filter Reset – af...

Dynamics 365 Lab 2 years ago 14

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Contact point consent is the new way to manage consent in Dynamics 365 real-time marketing. This post shows you how to add the contact point ...

Articles - Amey Holden | ABC Enthusiast & Power Platform Specialist 3 years ago 93

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Have you ever deleted a Contact record in Microsoft Dynamics 365 and immediately wished you could take it back? If yes, you’re not alone...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 8

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Hi, Readers.Today I would like to briefly talk about in the Dynamics 365 Community, how to delete Comment Lines when combining receipts o...

Dynamics 365 Lab 2 years ago 64

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Stay up to date with the latest news and updates in the world of Dynamics 365 and Power Platform with this monthly reading list for July 2023....

JOPX on Microsoft Business Applications and Azure Cloud 3 years ago 12

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This post explains how to check contact attributes or contact point consent records in Realtime Marketing. It highlights the important differe...

Megan V. Walker 2 years ago 88

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Microsoft Teams is set to release advanced calling and contact management features on non-touch phones that are certified for Teams use. With ...

M365 Admin 2 years ago 6

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