All Articles Videos Podcasts

Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

Use the Contact Center AI summary for call quality management

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service...

1 year ago

We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...

1 year ago

One of the most important things when it comes to Realtime Marketing in Customer Insights – Journeys is knowing that Contact Point Conse...

1 year ago

Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...

1 year ago

Microsoft Outlook is introducing an update that will automatically hide duplicate contacts that are exact or proper subsets of other contacts,...

2 years ago

We are announcing the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Con...

1 year ago

For many organizations, Microsoft Dynamics 365 Customer Service starts with case management. It provides structure, visibility, and a central ...

2 months ago

If you’re evaluating a Dynamics 365 Sales partner or Dynamics 365 Contact Center partner, the decision isn’t just about features, timelines, o...

3 months ago

Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests ...

1 year ago

Outlook Mobile is introducing a new Contact editor, replacing the device's native editor, with the aim to enforce Intune policies related to c...

2 years ago

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks