All Articles Videos Podcasts

Dynamics 365 Contact Center

Dynamics 365 Contact Center – Average wait time in messaging API channels

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

3 months ago

Hi, Readers.Today I would like to share another mini tip about Business Central, how to get Microsoft Entra tenant registered country letter c...

2 years ago

Although announced back in the Fall 2025, as we know things take time to fully mature and smooth themselves around the edges. The new Microso...

5 months ago

We are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach gene...

9 months ago

We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent AgentR...

9 months ago

We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets se...

1 year ago

Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage ...

1 year ago

We are announcing view and manage shift schedules with My Schedule calendar feature for Dynamics 365 Contact Center. This feature allows custo...

1 year ago

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

3 months ago

We are announcing the ability to update the default Message Queues assignment strategy to “least active” in Dynamics 365 Contact C...

9 months ago

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks