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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view (Preview)

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

17 days ago

We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availabili...

11 months ago

We are announcing the ability to opt-in to protect your customers’ sensitive data by enabling your customer service representatives to h...

10 months ago

We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach...

5 months ago

We are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach gene...

9 months ago

We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent AgentR...

9 months ago

We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will re...

8 months ago

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

3 months ago

We are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will ...

1 month ago

Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage ...

1 year ago

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