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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations

We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will re...

11 months ago

We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will rea...

7 months ago

We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous o...

10 months ago

We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conv...

4 months ago

We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will r...

10 months ago

We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach ...

2 months ago

We are announcing the ability to use voice biometrics to authenticate for increased security in Dynamics 365 Contact Center. This feature will...

3 days ago

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

4 days ago

We are announcing the ability to use improved outbound dialing with reduced latency for service representatives in Dynamics 365 Contact Center...

1 year ago

We are announcing the Use time-out rules for automated actions feature for Dynamics 365 Contact Center. This feature allows administrators to ...

1 year ago