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Dynamics 365 Contact Center

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We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025. How does this aff...

10 months ago

We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dyn...

1 year ago

How can we manage email bounces in Customer Insights - Joruneys? How about a last bounce date and reason on each Lead/Contact with email deli...

1 year ago

We are announcing the ability to upload your existing phone numbers in bulk for direct routing in Dynamics 365 Contact Center. This feature wi...

1 year ago

We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach g...

1 year ago

We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Cent...

6 months ago

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

3 months ago

We are announcing the ability to mask sensitive data and prevent unauthorized access in Dynamics 365 Contact Center. This feature will reach g...

11 months ago

We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...

10 months ago

Answering machine detection, SIP call outcomes, and predictive dialing are now available for proactive voice scenarios. The post Announcing Ge...

6 months ago