Dynamics 365 Contact Center

From Vision to Value: How Endeavor4's CRM Team Accelerates Digital Transformation with IP Accelerators

From Vision to Value: How Endeavor4's CRM Team Accelerates Digital Transformation CRM Industry Accelerators: Built by Practitioners, Designed ...

Analyze your agent with custom metrics | Power Platform Shorts

Microsoft 365 & Power Platform Call (Microsoft Speakers) – June 30th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – June 30th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Mailbox requirement set 1.16 now available for Outlook add-ins

Mailbox requirement set 1.16 is now generally available for Outlook add-ins. This release reflects our continued investment in closing the gap...

Introducing the Onboarding Agent in Dynamics 365 Human Resources

Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities. The solution helps ne...

UPDATED: Form Submission and Event Registration Summaries in Customer Insights - Journeys

Struggling to use form submission and event registration data in Customer Insights – Journeys? Learn how to automate readable and JSON struct...

Dynamics 365 Attachment Offloading: Power Automate vs. Dedicated Solution

  TL;DR 30-second summary Dynamics 365 stores attachments in the Dataverse by default. That’s fine... until it isn't. As your file storag...