Dynamics 365 Contact Center

OneNote: Suggested Artifact Creation in Copilot Notebooks

Copilot Notebooks in OneNote now suggests artifacts to create, such as Word documents, Excel workbooks, and PowerPoint presentations, based on...

Microsoft Copilot (Microsoft 365): Insights: Copilot Analytics – Cowork adoption and impact

Deeper insights into Cowork adoption and impact accessible from the new AI Cost dashboard and Copilot dashboard. Includes export capability. A...

SharePoint Framework (SPFx) roadmap update – July 2026

June celebrates the announcement of upcoming SharePoint Copilot Apps, ships the quality-focused SPFx 1.23.2 release, and shares the roadmap fo...

SharePoint Framework (SPFx) roadmap update – July 2026

June celebrates the announcement of upcoming SharePoint Copilot Apps, ships the quality-focused SPFx 1.23.2 release, and shares the roadmap fo...

Compose your API surface with Data API builder custom paths

Data API builder (DAB) 2.0 adds compound paths for REST endpoints, giving developers more control over how their API surface is organized. Ins...

Proactive field service coordination with Microsoft Power Platform

Power BI Desktop Bridge (Preview)

Power BI Desktop Bridge (Preview)Power BI Desktop Bridge introduces a new way of working, allowing external applications and agents to interac...

Power BI Desktop Bridge (Preview)

Power BI Desktop Bridge (Preview)Power BI Desktop Bridge introduces a new way of working, allowing external applications and agents to interac...

Why Membership Management Is Harder Than It Looks — and How Modern CRM Fixes It

Running a membership organization is rewarding work. It is also relentless.  Renewals come in waves. Applications pile up during peak periods....

Microsoft 365 and Dynamics 365 now provide a unified customer service experience

Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot exp...