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Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

The AI-powered contact center, part 1: Create engaging digital experiences

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...

4 years ago

We have launched the ability for Copilot Email Assist to provide email template recommendations. How does this affect me? Copilot Email Assist...

9 months ago

Why does moving from Sandbox to UAT feel like a rebuild? After carefully curating an excellent Sandbox experience with Dynamics 365 Customer S...

7 months ago

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

1 year ago

We are announcing the monitor work item lifecycle in Application Insights feature for Dynamics 365 Contact Center. This feature integrates Dyn...

1 year ago

We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach g...

1 year ago

Consent-Based Recording in Dynamics 365 Contact Center captures caller consent early and enforces it across voice AI and agent interactions to...

3 months ago

Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and...

5 months ago

How can we manage email bounces in Customer Insights - Joruneys? How about a last bounce date and reason on each Lead/Contact with email deli...

1 year ago

Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gat...

3 years ago