Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

https://neilparkhurst.com

NEIL PARKHURST (MVP)

Omnichannel for Customer Service – Overflow (v2)

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Omnichannel for Customer Service – Overflow (v2)

I have previously blogged about the overflow capabilities in Microsoft's Omnichannel for Customer Service. But the recent 2022 Wave 2 release has given us some additional capabilities. So, in this blog post I will approach this subject again!

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