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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Unified Routing – Queue Priority

I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. what if I want one queue to have priority over ...

10 months ago

Unified Routing – Diagnostics in Azure

You may (or may not) be aware that the diagnostics option in Unified Routing has been deprecated. It is being replaced by diagnostics in Azure...

10 months ago
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