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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Copilot Studio – DTMF Only Mode in IVR

Recently one of my LinkedIn contacts reached out with an excellent question about Microsoft’s Omnichannel for Customer Service and Copilot Stu...

2 months ago

Copilot Studio – New Style Voice BOTs

Microsoft have recently published updates to the voice channel which allow us to use the newer style Copilot BOTs in voice scenarios. In this ...

2 months ago
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