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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Copilot – Filters

Within the Dynamics 365 Customer Service apps we can search knowledge articles using copilot. This is a great feature but what if you want to ...

16 days ago

Store AI Created Case Summary Data

I have recently been working on a requirement to store case summary data. In this post I will explain how I created an approach to store a "sn...

2 months ago

D365PPUG Birmingham – April 2024 Event

We have another amazing free Dynamics 365 / Power Platform event planned for April! Our next in-person meeting will take place on Thursday 11t...

3 months ago
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