Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

https://neilparkhurst.com

NEIL PARKHURST (MVP)

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    38
  • Dynamics 365 CE Dynamics 365 CE
    10
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  • Power Automate Power Automate
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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

Store AI Created Case Summary Data

Store AI Created Case Summary Data

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
10d
Omnichannel for Customer Service – Conditional Agent Scripts

Omnichannel for Customer Service – Conditional Agent Scripts

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
16d
D365PPUG Birmingham – April 2024 Event

D365PPUG Birmingham – April 2024 Event

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
Dynamics 365 – Knowledge Base Filtering

Dynamics 365 – Knowledge Base Filtering

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
1m
Omnichannel for Customer Service – Phone Number Formats

Omnichannel for Customer Service – Phone Number Formats

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Omnichannel for Customer Service – Change Agent Presence

Omnichannel for Customer Service – Change Agent Presence

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Omnichannel for Customer Service – v2.0 Chat Widget Customizations

Omnichannel for Customer Service – v2.0 Chat Widget Customizations

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Omnichannel for Customer Service – Data Tags and Chat Widgets

Omnichannel for Customer Service – Data Tags and Chat Widgets

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Copilot Studio – Hide Fields in Adaptive Cards

Copilot Studio – Hide Fields in Adaptive Cards

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Copilot Studio – Adaptive Cards Toggle Visibility

Copilot Studio – Adaptive Cards Toggle Visibility

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Copilot Studio – Adaptive Cards, Dynamic Choices

Copilot Studio – Adaptive Cards, Dynamic Choices

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Copilot Studio – Adaptive Cards and Variables

Copilot Studio – Adaptive Cards and Variables

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Omnichannel for Customer Service – Role Persona Mapping

Omnichannel for Customer Service – Role Persona Mapping

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
2m
Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message

Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service Training – March 2023

Omnichannel for Customer Service Training – March 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey

Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
D365PPUG Birmingham – Jan 2024 Event

D365PPUG Birmingham – Jan 2024 Event

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Store Voice Surveys

Omnichannel for Customer Service – Store Voice Surveys

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
3m
Omnichannel for Customer Service – Voice Channel Surveys

Omnichannel for Customer Service – Voice Channel Surveys

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – IVR BOTs and Languages

Omnichannel for Customer Service – IVR BOTs and Languages

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – New Dialer

Omnichannel for Customer Service – New Dialer

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – Languages

Omnichannel for Customer Service – Languages

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
4m
Omnichannel for Customer Service – Agent Specific Capacity Profiles

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
Omnichannel For Customer Service – Identify Customers

Omnichannel For Customer Service – Identify Customers

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
D365PPUG Birmingham – 2nd Speaker Announcement November 2023

D365PPUG Birmingham – 2nd Speaker Announcement November 2023

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
5m
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