Dynamics 365 Customer Service Module Entities (Case, Queue and Queueitem Overview)
Published Saturday, March 25, 2023
Cases: Cases are the fundamental record type in service management and represent a single incident of any requested service. Different organizations might use different terms to refer to cases: incidents, tickets, service requests, and so on. In other words, cases are anything in the context of a customer interaction that requires some type of resolution […]
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