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Omnichannel for Customer Service – Callbacks

Omnichannel for Customer Service – Callbacks
The new direct callback feature found in Microsoft's Omnichannel for Customer Service gives customers the ability to request a callback as soon as an agent becomes available. I will explore this new feature in this blog post.

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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

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