Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles around the new Omnichannel capabilities that Microsoft had just released for Dynamics 365 Customer Service! Since then, Microsoft have been releasing new & updated functionality … Continue reading Dynamics 365 Contact Centre – worth it or not?
The post Dynamics 365 Contact Centre – worth it or not? appeared first on The CRM Ninja.
Published on:
Learn moreWe can help you with Dynamics 365 Contact Centre – worth it or not?
If you want help implementing, troubleshooting, or improving this product, contact us and we’ll point you in the right direction.
Related posts
Data Importer Tool for PPTB – I did a thing!
If you’re not aware of the ‘I did a thing’ quote origin, it’s Jeremy Clarkson’s catchphrase from Clarkson’s Farm. Whic...
Exam AB-410: Intelligent Applications Builder Associate
Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications...
The CoE toolkit is dead, Long Live Managed Environments!
Possibly a slightly drastic headline, but let me explain the background to this. I’ve been working with the Power Platform CoE toolkit f...
Exam AB-210: Dynamics 365 Sales AI Consultant Associate
Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it&...
Exam AB-620: Design and build integrated AI agent solutions in Copilot Studio
We seem to be on a roll here over the last month or so with new exams being released (& its not over yet!). With all of the emphasis on AI...
Exam AI-901: Microsoft Azure AI Fundamentals
With a massive amount of focus on AI across the Microsoft platform, I decided to sit the new AI-901 exam, which is the new Azure fundamentals ...
FTRSA ’26/27 – Information to know
If you don’t know what FTRSA stands for – don’t worry! It’s a Microsoft acronym for ‘Fast Track Recognised Solut...
Exam AB-731: AI Transformation Leader
What better way to start 2026 then to talk about a Microsoft certification, especially one for a totally NEW type of user! Following on the st...
Exam AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals
Following on the steps of the other AB exams I’ve been writing about my experience with (see Exam AB-730: AI Business Professional &...
Exam AB-730: AI Business Professional
Following on from the recent launch of the new Exam AB-100: Agentic AI Business Solutions Architect exam, Microsoft has now developed & re...