Dynamics 365 Contact Centre – worth it or not?

As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles around the new Omnichannel capabilities that Microsoft had just released for Dynamics 365 Customer Service! Since then, Microsoft have been releasing new & updated functionality … Continue reading Dynamics 365 Contact Centre – worth it or not? →

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