The CRM Ninja » Thoughts & musings from a Dynamics 365 Ninja!

Exam AB-731: AI Transformation Leader

What better way to start 2026 then to talk about a Microsoft certification, especially one for a totally NEW type of user! Following on the st...

2 days ago

Exam AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals

Following on the steps of the other AB exams I’ve been writing about my experience with (see Exam AB-730: AI Business Professional &...

16 days ago

Exam AB-730: AI Business Professional

Following on from the recent launch of the new Exam AB-100: Agentic AI Business Solutions Architect exam, Microsoft has now developed & re...

1 month ago

Exam AB-100: Agentic AI Business Solutions Architect

It’s always interesting when Microsoft release a new type of exam, especially when it’s not tied to specific functionality, but ra...

2 months ago

Dynamics 365 Contact Centre – worth it or not?

As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did...

11 months ago

Ignite ’24 – Power Platform Governance Announcements

Being at Microsoft Ignite ’24 in Chicago is an amazing experience. Even MORE amazing are the announcements that the Power Platform Gover...

1 year ago

Changes in the FTRSA Program

Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track Recognised Solution Architect’. This i...

1 year ago

Error in Customer Insights – Data

Not a long blog post, but something that may come in handy for some people! I was recently playing around with Customer Insights – both ...

1 year ago

MB-280: Microsoft Dynamics 365 Customer Experience Analyst

It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’...

1 year ago

Environment Grouping

Power Platform administrators often face challenges in applying policies to environments, and this post highlights one of the main complaints ...

1 year ago