Unified admin center replacing Customer Service standalone experiences

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot

Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...

Get started with the Case Management Agent for Dynamics 365 Customer Service

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Microsoft Dynamics 365 Customer Service

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

How to Leverage Chat Feature in Dynamics 365 Customer Service

Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...

{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel

Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...