Loading...

Omnichannel for Customer Search – Canvas App for Custom Search

Omnichannel for Customer Search – Canvas App for Custom Search
Microsoft's Omnichannel for Customer Service gives us many of the contact centre features we require out of the box. But in all projects "extra" requirements will surface that need a custom approach. In this blog post and video, I will discuss how we can customize the customer service workspace interface using canvas apps.

Published on:

Learn more
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

Share post:

Related posts

🔓 Understanding the “Access app scope” Feature in Canvas App Components (Power Apps)

đź’ˇ Introduction In Power Apps Canvas Apps, components play a crucial role in building reusable UI and logic blocks. However, traditionally, co...

8 hours ago

Canvas App | Easy way to use SVG icons with PowerIcons

In my previous articles, I explained how to use SVG icons in Canvas Apps by manually modifying the SVG content to make it compatible with Canv...

1 month ago

How to Detect that a PCF is Running Inside a Canvas App / Custom Page

Usually my target is to develop a PCF working inside all types of apps: Canvas App (or Custom Pages), Model-Driven Apps and hopefully also ins...

2 months ago

Power Up Your Canvas Apps with No Code Interactive Maps: A Game-Changer for Sales and Field Teams!

If you’re a Sales Manager juggling territories, appointments, and customer data across multiple tools, it’s time to simplify things—with maps ...

2 months ago

Debug PCFs using a Browser Autoresponder Extension (MDA & Canvas Apps)

I’m sure the Autoresponder idea for Debugging PCFs (or WebResources) is not new to you. Debugging with an autoresponder solution is a li...

3 months ago

Summer 2025 Dynamics 365 Maps Release: Smarter Routing, Azure Maps, Canvas Apps & More!

Technology never stands still, and neither does Team Maplytics! With our latest March 2025 updates, your geo-mapping experience within Dynamic...

3 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy