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Omnichannel for Customer Search – Canvas App for Custom Search

Omnichannel for Customer Search – Canvas App for Custom Search
Microsoft's Omnichannel for Customer Service gives us many of the contact centre features we require out of the box. But in all projects "extra" requirements will surface that need a custom approach. In this blog post and video, I will discuss how we can customize the customer service workspace interface using canvas apps.

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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

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