Microsoft 365 Support Integration with ServiceNow Virtual Agent

Microsoft 365 Support Integration with ServiceNow Virtual Agent

The Microsoft 365 support integration app for ServiceNow has announced its integration with ServiceNow Virtual Agent. This integration links Microsoft self-help services with end-users who require support through the ServiceNow Virtual Agent chat experience. Available now in the ServiceNow Store, the Microsoft support integration app can amplify the productivity of your helpdesk by bringing the expertise of Microsoft 365 product teams to your aid. This new integration offers a flexible and seamless experience for users regardless of the source of the solution, thereby reducing helpdesk tickets and boosting user satisfaction. To enable the Microsoft 365 support integration with ServiceNow Virtual Agent, download or upgrade to the latest version (v1.0.11) from the ServiceNow Store and refer to the online documentation.

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The post Microsoft 365 Support Integration with ServiceNow Virtual Agent originally appeared on M365 Admin.

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by João Ferreira

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